10 Chatbot Building Platforms For Your Business - PerfectionGeeks
“The first impression is the last impression,” they state. It also owns for customer service. The first touchpoint between your competitor and your company specifies whether they will turn into a consumer or not. To perfect the first impression and the impressions after that, enterprises today are shifting to chatbot development platforms.
A chatbot is computer software that utilizes artificial intelligence technology (AI) to have a conversation with people, either through audio or text input. Chatbots are developed by programmers to realistically replicate how humans converse with one another. Chatbots are increasingly being used by businesses to engage with consumers and sell their products.
Chatbots are the new and latest rage as more top brands are advancing the technology and integrating it into their chat systems. Big titles such as Facebook and Telegram have already made actions in this arena by making their chatbots and chatbot platforms.
Artificial intelligence technology chatbots are delivering additional value to brands’ digital marketing with their ability to lead customers through the sales funnel, keep people interested after sales, and provide personality to an exact business.
With multiple improvements and tools being made to make the procedure easy, making a chatbot does not seem out of the question. So, if you are thinking about jumping on the chatbot bandwagon, here are the top 10 platforms for you to understand But firstly we understand what is a Chatbox? and How Do Chatbots Work?
What is a Chatbot?
A chatbot is an AI-powered software that can simulate a conversation with users through a chat interface on a website or a messaging app like Facebook Messenger, Skype, or WhatsApp.
With the help of chatbot technology, businesses can streamline their sales method and deliver better customer services. From the consumer perspective, chatbots can make it more comfortable for users to find the identical solutions they are examining, without wasting any time spent on searching or navigating a website.
The chatbot technology is enabled via a set of if-then rule statements programmed through a chatbot builder. In most cases, you don’t need coding ability to build even the most advanced chatbots, thanks to some of the multiple innovative chatbot- building platforms which we will show below.
How Do Chatbots Work?
Chatbots are enabled through the technology named natural language processing (NLP), a subfield of computer science and Artificial intelligence technology that is concerned with the interactions between computers and human languages.
Essentially, chatbots process the text delivered to them by users, analyze what they’ve said, and determine a series of appropriate responses based on this information.
Chatbot Instances: 3 of the Most Creative Chatbots on the Web
George Bernard Shaw once stated, “Imitation is not just the most genuine form of flattery — it’s the sincerest form of learning.” So before you begin creating your chatbot, let’s take motivation from the 3 most innovative chatbots on the web.
Chatbot Example #1: LEGO
LEGO’s chatbot, Ralph, is a classic example of buyer support done well. Ralph acts as a virtual shopping assistant on Facebook Messenger and assists users find excellent LEGO gifts for memorable occasions. This reduces the uncertainty consumers generally face while shopping for gifts.
Ralph the chatbot asks users queries like their age, budget, and the type of LEGO sets they are interested in. Several seconds later, Ralph shows a slew of kits ready for purchase.
Ralph was accountable for driving 25% of all in-season online sales, providing a 6x return on ad spend within certain markets.
Chatbot Example #2: Hipmunk
Hipmunk is a platform that allows tourists to find the most suitable travel agreements. In other words, people can utilize the platform to book flights, hotels, and rental cars. To help tourist’s book flights and hotels more efficiently, Hipmunk developed a chatbot, Hello Hipmunk, which is available on Facebook Messenger, Skype, and Slack.
The chatbot uses the visitor’s location to decide where they are traveling from and sends them great deals from that location. The chatbot also shares maps, helping users confirm that the bot has chosen the right location.
Chatbot Example #3: TechCrunch
TechCrunch is one of the top technology blogs on the web. Their chatbot is a content marketing chatbot that shares personalized content from their blog.
The chatbot lets users pick the number of times they’d like to receive new content, along with the type of content they’d like to receive (gadgets, startups, apps, etc.) The TechCrunch chatbot is available on both Telegram and Facebook Messenger.
Best Chatbot Platforms for Business
EBI.AI has invented its own robust conversational AI platform, which is available for free. This professional group makes creative AI assistants that aid people with several tasks, such as researching recipes, booking appointments or tickets, and organizing travel plans on the fly. With AI assistants that go well beyond your average FAQ bot, EBI.AI makes new chat and voice interactions across all channels. You may build an AI helper online, and the system’s first two weeks of use are free, so you can test how you like it.
Connect, interact and convert with live chat software that works 24 hours a day, 7 days a week. ProProfs Chat is made with businesses in mind who require real-time sales and service for their sites. Users can use the program to make unique chatbots that automate assistance, convert leads, and increase sales.
ProProfs doesn’t need coding proficiency to make chatbots. Within a few minutes, you may effortlessly personalize your conversation flow. Create pop-up chat invitations, personalized greetings, and include product tours. Send personalized welcomes or customized product promotions with the use of a chatbot to engage clients proactively.
Chatfuel is another amazing, simple-to-use platform for building Facebook bots without programming. The platform, which was founded in 2015, gives various editing tools for you to customize your chatbots and allows you to create up chat rules on the interface.
The bot will employ natural language processing (NLP) to analyze and recognize phrases and respond to users with pre-programmed responses. A chatbot can be utilized as a consumer service spokesperson, an event assistant, or a personal avatar.
While MobileMonkey is a digital business, it engages with Chatfuel and Botsify in the chatbot space by catering to non-technical users.
While MobileMonkey is easy to operate for beginners, it also delivers advanced features that can be used to build complex behavior. It can, for instance, save the person’s response to a query in a variable that can subsequently be used in your bot’s replies.
Aivo was founded in 2012 in Argentina by a group of entrepreneurs seeking a technique to redefine the method businesses communicate with their consumers. It is currently one of the world’s largest and most successful AI chatbot networks, with offices in 9 countries and over 120 million interactions in English, Spanish, and Portuguese handled globally in 2018. Visa, LG, Uber, and General Motors are among their clientele.
This French start-up has expanded into one of the leading Facebook Messenger AI chatbots. By recognizing keywords on Facebook, it helps companies decrease the time it takes to respond to frequently asked inquiries by answering them directly using chatbots. When required, you can move the conversation to a person, as with most AI chatbots worth their money.
Impersonate is a prominent provider of workplace chatbots that work with text, audio, video, augmented reality, and virtual reality on all primary messaging platforms. Its fully innovative studio builds, hosts, and installs your bot, as well as provides an extensive analytics dashboard with real-time information to help you optimize performance. They also keep track of your chatbot’s performance and adjust it as required based on user behavior.
Pandorabots is among the world’s largest and oldest chatbot hosting platforms, with over 300,000 chatbots established on the site, including the well-known Mitsuku chatbot. Pandorabots’ cloud-based services are used by inventors and companies, including Fortune 500 enterprises and global brands, to make conversational interfaces for programs, and the Mitsuku codebase may be licensed and contained in other chatbot apps.
Bold360 leverages AI to assist agents to be more efficient and deliver seamless conversions from bots to operators as the industry’s most powerfully integrated agent and bot service. It created and patented its NLP technology to assist brands in designing chatbots that can grasp their consumers’ intent without the use of keywords. Its conversational AI can decipher the complex language, recall the context of a conversation, and naturally respond to clients.
Meya AI allows you to make smart bots, or “cognitive apps,” without getting stuck on the fundamentals. Its cognitive framework contains everything you’ll need to build an AI bot and lets you make, host, and train your cognitive application/AI bot all in one location.
It works correctly with third-party apps and permits you to simply raise your bots to take advantage of the most popular features.
In conclusion, whether you’re choosing a chatbot medium independently or an agency for chatbot development services, you are eventually required to examine all the pros and cons, of your use case(s), carry out further research, and then make a decision. These are 10 chatbot-building platforms that we highlighted established on the comfort of creating bots. Chatbots are also starting to do business negotiations better than human employees in some verticals.
They are transforming Wall Street and Main Street banks by having intelligent bots that can examine the heaps of data and make sense of it to provide relevant answers to the user. Hence, it is safe to say that there is a chatbot revolution coming sooner than we think, and businesses need to better be ready for riding the wave.
There will be better chatbot platform tools emerging very soon and it’s only a matter of time before the big players jump on the chatbot bandwagon. Reach us now!